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PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or otherwise interact with www.holequest.co.uk (the “Site”) or otherwise with HOLEQUEST LTD.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address and time zone. We may install cookies on your device. Please refer to our cookie policy, for further information. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies”, please refer to our cookie policy for further information.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a communication or attempt to make a communication through the Site, we collect certain information from you, including your name, address, email address, and phone number. We refer to this information as “Relevant Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Relevant Information.

HOW DO WE OBTAIN YOUR PERSONAL INFORMATION?

Directly from you when you:

  • Use our website.
  • Get in touch for support or to provide feedback.
  • Engage with one of our representatives.

From other sources:

  • Publicly accessible sources.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Relevant Information that we collect generally to fulfil any requests communicated through the Site. Additionally, we use this Relevant Information to:

  • Communicate with you.
  • Screen our communications for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • To respond to your queries and provide you with information when you request it or when we believe our products and services may be of interest to you. If we intend to share electronic marketing with you, we will ask for your consent where required and you can opt-out at any time.
  • We also use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we may use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information with other entities, for example, suppliers managing adverse event reports.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we may not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have the right to access any personal information that HOLEQUEST processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source
  • If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

DATA RETENTION

When you make a communication through the Site, we will maintain your Relevant Information for our records for as long as we need it for its specified purpose. Once your Relevant Information is no longer needed, it will be deleted or anonymised so that individuals can no longer be identified from it. Alternatively, you have a right to request we delete this information at any time.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.